okkebet Privacy Policy

1 Introduction

okkebet is committed to protecting the privacy and security of your personal information. We recognise that when you share your personal data with us, you are placing your trust in okkebet, and we take that responsibility seriously. This Policy explains in plain terms what data we collect, why we collect it, how we use it, and what rights you have over your information.

By registering an account on the okkebet Platform, making a deposit, placing a wager, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with the okkebet Terms & Conditions, which govern your use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, okkebet is the personal information controller in respect of the personal data collected through the Platform. This means that okkebet determines the purposes and means of processing your personal information.

okkebet has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data privacy laws. The contact details of our DPO are provided in Section 14 of this Policy.

3 Personal Data We Collect

okkebet collects personal data from you in the following categories:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify that you are at least 21 years of age);
• Gender;
• Nationality and country of residence;
• Philippine mobile number and email address;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID);
• Proof of address (e.g., utility bill, bank statement issued within the last three months);
• Proof of payment method (e.g., screenshot of GCash or PayMaya account, bank statement);
• Selfie or live photo for biometric verification where required.

3.3 Financial & Transaction Data

• Deposit and withdrawal history;
• Payment method details (e-wallet account numbers, bank account details — stored in tokenised form only);
• Betting and gaming history;
• Bonus and promotion usage records.

3.4 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used;
• Login timestamps and access logs;
• Cookie identifiers and similar tracking data (see Section 7).

3.5 Communications Data

• Records of your communications with okkebet customer support, including live chat transcripts, emails, and call recordings where applicable;
• Feedback, survey responses, and complaints submitted to okkebet.

okkebet does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive data is collected, we apply additional safeguards as required by the DPA.

4 How We Use Your Personal Data

okkebet uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your okkebet player account, including processing your registration, verifying your identity, and managing your account settings;
• Service Delivery: To provide you with access to the games, betting services, and features available on the okkebet Platform;
• Financial Transactions: To process deposits, withdrawals, and bonus payments, and to maintain accurate financial records;
• Regulatory Compliance: To comply with our obligations under Philippine gaming regulations, anti-money laundering laws, and the Data Privacy Act, including reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC);
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform;
• Customer Support: To respond to your enquiries, complaints, and support requests;
• Responsible Gaming: To monitor gaming behaviour and implement responsible gaming tools such as deposit limits and self-exclusion where appropriate;
• Marketing & Promotions: To send you information about okkebet promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time;
• Platform Improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the okkebet Platform;
• Legal Proceedings: To establish, exercise, or defend legal claims involving okkebet.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, okkebet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and okkebet (i.e., the Terms & Conditions), including account registration, transaction processing, and service delivery;
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including gaming regulations, anti-money laundering requirements, and tax obligations;
• Legitimate Interests: Processing is necessary for the legitimate interests of okkebet, including fraud prevention, platform security, and business analytics, provided such interests are not overridden by your rights and freedoms;
• Consent: For certain processing activities, such as marketing communications and the use of non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Disclosure

okkebet does not sell, rent, or trade your personal data to third parties. We may share your personal information with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Service Providers: Third-party vendors who provide services on our behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data privacy laws;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or regulation;
• Law Enforcement: Philippine law enforcement agencies where disclosure is required by a valid court order, subpoena, or other legal process;
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of okkebet's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy;
• Professional Advisers: Lawyers, auditors, and other professional advisers engaged by okkebet, subject to confidentiality obligations.

In all cases of data sharing, okkebet implements appropriate contractual and technical safeguards to protect your personal information.

7 Cookies & Tracking Technologies

The okkebet Platform uses cookies and similar tracking technologies to enhance your experience and collect usage data. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that prevent fraudulent use. These cannot be disabled;
• Functional Cookies: Remember your preferences such as language settings, preferred games, and display options to personalise your experience;
• Analytics Cookies: Collect anonymised data about how players use the Platform, including pages visited, time spent, and features used. This data helps us improve the Platform;
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the okkebet Platform. For detailed information on the specific cookies we use, please refer to our Cookie Notice available within the Platform settings.

8 Data Retention

okkebet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following retention periods apply as a general guide:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the AMLA and PAGCOR regulations;
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Customer Support Records: Retained for three (3) years from the date of the last interaction;
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year thereafter for compliance purposes.

When personal data is no longer required, okkebet will securely delete or anonymise it in accordance with our data disposal procedures.

9 Data Security

okkebet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data in transit is protected using TLS 1.2 or higher. Sensitive data at rest, including payment details and identity documents, is encrypted using AES-256;
• Access Controls: Access to personal data is restricted to authorised okkebet personnel and service providers on a strict need-to-know basis. All access is logged and audited;
• Two-Factor Authentication: okkebet supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of security;
• Regular Security Audits: The okkebet Platform undergoes regular penetration testing and security audits by independent third-party security firms;
• Incident Response: okkebet maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the NPC and affected players in accordance with the requirements of the DPA.

While okkebet takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your okkebet login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

10 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by okkebet:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy;
• Right of Access: The right to request a copy of the personal data okkebet holds about you, along with information about how it is being processed;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 14. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines. We may need to verify your identity before processing your request.

11 Children's Privacy

The okkebet Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. okkebet does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the okkebet Platform, please contact us immediately at the details provided in Section 14.

okkebet employs age verification procedures during the registration process and reserves the right to request proof of age at any time. Accounts where age verification cannot be satisfactorily completed will be suspended pending resolution.

12 International Data Transfers

okkebet primarily stores and processes personal data within the Philippines. In certain circumstances, your personal data may be transferred to, stored in, or processed by service providers located outside the Philippines, for example where we use cloud infrastructure or third-party technology providers with operations in other countries.

Where such transfers occur, okkebet ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries or organisations that provide an adequate level of data protection as recognised by the NPC;
• Implementing contractual clauses approved by the NPC that require the recipient to protect your data to the same standard as required under Philippine law;
• Conducting due diligence on all international service providers to verify their data protection practices.

By using the okkebet Platform, you consent to the transfer of your personal data as described in this section, subject to the safeguards outlined above.

13 Updates to This Privacy Policy

okkebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the features of the Platform. When material changes are made, we will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of the okkebet Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

If you do not agree to the revised Privacy Policy, you must cease using the Platform and may request closure of your account by contacting our customer support team.

14 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by okkebet, please contact our Data Protection Officer:

• Data Protection Officer: okkebet DPO
• Email: [email protected]
• Subject Line: Please include "Data Privacy Request" in the subject line of your email
• Response Time: We aim to acknowledge all privacy-related requests within 3 business days and resolve them within 15 business days

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

• National Privacy Commission (NPC)
• Address: 3rd Floor, Core G, GSIS Headquarters, Financial Center, Roxas Boulevard, Pasay City, Metro Manila, Philippines